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All Users , Region 4
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 43 46 48
Region 4 45 46 48
16th Med Gr-Hurlburt Field 41 49 58
325th Med Grp-Tyndall 56 60 56
42nd Med Grp-Maxwell 54 58 53
81st Med Grp-Keesler 45 53 68
96th Med Grp-Eglin 46 52 56
Fox AHC 51 50 56
Lyster ACH 44 46 45
NH Pensacola 58 50 50
Out of Catchment Region 04 39 39 37
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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