All Users , 2001 Composite Scores, Region 5


All Users , Region 5 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	79	67	70	87	86	46	74	45	57	65	65	84
Region 5	78	68	72	87	85	39	68	40	57	65	67	83
375th Med Grp-Scott	81	71	75	92	87	45	71	49	61	58	69	86
74th Med Grp-Wright-Patt	85	76	78	93	91	45	58	52	69	71	70	89
Blanchfield ACH	73	63	67	79	79	46	74	39	49	67	67	78
Ireland ACH	75	64	62	83	83	43	66	44	50	62	66	82
NH Great Lakes	77	65	64	88	84	42	66	42	56	71	60	82
Out of Catchment Region 05	79	70	78	90	85	33	67	34	60	63	67	86
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users