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All Users , Region 5
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 43 46 48
Region 5 36 37 44
375th Med Grp-Scott 45 43 47
74th Med Grp-Wright-Patt 43 40 51
Blanchfield ACH 44 42 52
Ireland ACH 41 36 51
NH Great Lakes 41 42 42
Out of Catchment Region 05 29 32 38
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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