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All Users , Region 6
2001 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 74 77 90 89 57 83 59 68 72 73 87
CONUS MHS 79 67 70 87 86 46 74 45 57 65 65 84
Region 6 80 66 69 87 86 47 79 49 59 63 67 85
12th Med Grp-Randolph 83 69 67 89 89 56 82 54 61 69 71 89
2nd Med Grp-Barksdale 83 70 72 92 89 55 79 50 65 69 73 86
314th Med Grp-Little Rock 84 71 72 91 88 58 80 54 62 63 76 89
59th Med Wing-Lackland 84 71 70 89 91 50 87 60 67 70 72 87
72nd Med Grp-Tinker 81 67 75 89 84 49 83 52 56 59 72 87
7th Med Grp-Dyess 79 69 68 81 82 54 81 48 57 72 69 84
82nd Med Grp-Sheppard 82 70 66 88 86 56 78 51 58 62 67 91
Bayne-Jones ACH 76 69 61 80 82 58 84 48 47 58 62 82
Brooke AMC 82 68 70 84 86 47 81 52 59 68 73 91
Darnall ACH 77 64 67 86 84 45 82 52 57 64 61 79
NH Corpus Christi 83 70 71 88 88 59 86 52 58 69 62 89
Out of Catchment Region 06 77 62 70 86 85 42 75 36 57 60 66 86
Reynolds ACH 78 65 66 82 83 52 89 51 56 60 64 83
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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