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All Users , Region 6
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 43 46 48
Region 6 45 48 49
12th Med Grp-Randolph 53 63 53
2nd Med Grp-Barksdale 56 56 53
314th Med Grp-Little Rock 53 62 58
59th Med Wing-Lackland 52 44 54
72nd Med Grp-Tinker 48 56 44
7th Med Grp-Dyess 45 56 61
82nd Med Grp-Sheppard 56 56 56
Bayne-Jones ACH 51 63 59
Brooke AMC 47 46 47
Darnall ACH 44 46 45
NH Corpus Christi 58 60 58
Out of Catchment Region 06 38 41 46
Reynolds ACH 47 58 50
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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