All Users , 2001 Composite Scores, Region 7/8


All Users , Region 7/8 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	79	67	70	87	86	46	74	45	57	65	65	84
Region 7/8	80	69	74	89	87	47	74	47	59	65	67	86
10th Med Grp-USAF Academy	79	66	69	86	86	49	81	46	58	56	70	85
22nd Med Grp-McConnell	85	78	78	94	91	56	75	56	66	71	76	86
28th Med Grp-Ellsworth	76	66	70	85	81	44	63	33	53	56	67	85
341st Med Grp-Malmstrom	88	77	80	95	95	60	80	61	69	63	82	91
355th Med Gr-Davis Monthan	83	72	82	91	88	51	80	50	62	68	65	87
366th Med Gr-Mountain Home	81	68	76	92	90	47	66	44	60	72	68	87
377th Med Grp-Kirtland	79	68	68	87	84	45	64	47	55	69	65	87
509th Med Grp-Whiteman	86	79	78	94	90	51	84	55	68	61	82	87
55th Med Grp-Offutt	83	73	79	89	88	52	80	53	64	72	65	86
56th Med Grp-Luke	82	65	75	89	86	44	78	52	64	72	60	89
75th Med Grp-Hill	79	71	73	86	86	40	57	43	61	69	71	84
90th Med Grp-F.E. Warren	81	70	69	88	87	58	86	52	54	55	74	86
99th Med Grp-O'Callaghan	83	72	75	89	86	55	77	57	58	72	63	87
Evans ACH	78	67	68	84	83	54	75	48	56	59	69	85
Irwin ACH	76	66	73	86	83	48	70	45	50	54	68	79
L. Wood ACH	81	70	74	87	84	53	85	55	59	64	61	85
Munson AHC	81	70	73	88	86	46	69	46	58	69	67	88
Out of Catchment Region 08	81	70	77	93	90	42	73	38	63	69	68	86
R W Bliss AHC	78	66	75	88	83	57	85	44	48	59	68	82
William Beaumont AMC	80	66	66	86	84	54	82	53	56	69	73	85
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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