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All Users , Region 7/8
Customer Service
2001
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 43 46 48
Region 7/8 41 50 50
10th Med Grp-USAF Academy 48 49 48
22nd Med Grp-McConnell 49 60 58
28th Med Grp-Ellsworth 48 43 42
341st Med Grp-Malmstrom 51 62 68
355th Med Gr-Davis Monthan 51 50 53
366th Med Gr-Mountain Home 44 44 54
377th Med Grp-Kirtland 38 45 52
509th Med Grp-Whiteman 47 55 50
55th Med Grp-Offutt 43 57 56
56th Med Grp-Luke 40 46 46
75th Med Grp-Hill 42 44 33
90th Med Grp-F.E. Warren 58 62 53
99th Med Grp-O'Callaghan 51 57 57
Evans ACH 55 56 50
Irwin ACH 39 52 54
L. Wood ACH 43 56 60
Munson AHC 48 50 42
Out of Catchment Region 08 35 45 46
R W Bliss AHC 57 61 53
William Beaumont AMC 45 54 64
Source: 2001 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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