All Users , 2001 Composite Scores, Region 9


All Users , Region 9 2001 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	79	67	70	87	86	46	74	45	57	65	65	84
Region 9	78	67	68	85	85	52	75	52	55	64	62	82
30th Med Grp-Vandenberg	82	73	74	87	87	62	88	52	62	61	63	87
61st Med Squad-Los Angeles	84	73	75	93	91	57	78	50	59	67	60	90
95th Med Grp-Edwards	77	61	64	83	83	49	79	43	54	54	69	85
NH Camp Pendleton	76	69	69	84	86	55	68	53	50	64	62	78
NH Twentynine Palms	80	73	76	86	87	56	87	63	57	72	66	77
NMC San Diego	78	65	67	84	83	48	75	50	55	63	61	84
Weed ACH	77	64	70	90	88	55	68	46	52	62	59	81
Source: 2001 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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