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Prime Enrollees , All Regions
Customer Service
2002
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 50 49 48
Region 1 47 37 40
Region 2 49 41 45
Region 3 51 51 49
Region 4 54 51 48
Region 5 46 46 40
Region 6 56 54 50
Region 7/8 46 54 51
Region 9 56 60 56
Region 10 44 51 44
Region 11 52 55 53
Region 12 52 57 55
Europe 46 53 55
Asia 58 54 54
Latin America 28 31 32
Alaska 55 57 51
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
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