Prime Enrollees , 2002 Composite Scores, Region 11


Prime Enrollees , Region 11 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	73	66	70	87	86	49	79	49	56	63	65	84
Region 11	75	70	71	90	87	53	84	52	59	62	62	86
92nd Med Grp-Fairchild	77	72	75	90	88	56	86	57	63	62	63	88
Madigan AMC	73	68	64	87	85	49	89	53	55	60	59	84
NH Bremerton	77	72	72	94	89	56	85	51	61	68	65	85
NH Oak Harbor	72	69	74	89	81	56	69	46	55	66	60	86
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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