Prime Enrollees , 2002 Composite Scores, Region 12


Prime Enrollees , Region 12 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	73	66	70	87	86	49	79	49	56	63	65	84
Region 12	76	73	72	89	87	55	86	57	57	65	65	85
15th Med Grp-Hickam	78	77	75	92	90	58	81	56	63	64	61	91
NMCL Pearl Harbor	77	75	73	89	86	64	85	57	64	66	66	85
Tripler AMC	75	71	71	88	87	47	87	56	54	65	64	84
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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