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Prime Enrollees , Asia Customer Service 2002 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 59 | 58 |
| CONUS MHS | 50 | 49 | 48 |
| Asia | 58 | 54 | 54 |
| 121st Gen Hosp-Seoul | 72 | 57 | 63 |
| 18th Med Grp-Kadena AB | 62 | 57 | 58 |
| 374th Med Grp-Yokota AB | *** | *** | *** |
| 51st Med Grp-Osan AB | *** | 54 | 47 |
| NH Guam-Agana | *** | *** | *** |
| NH Okinawa | *** | *** | 51 |
| NH Yokosuka | 52 | *** | 41 |
| Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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