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Prime Enrollees , Region 3
Customer Service
2002
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 50 49 48
Region 3 51 51 49
20th Med Grp-Shaw 46 47 51
45th Med Grp-Patrick 56 55 56
6th Med Grp-MacDill 49 44 44
78th Med Grp-Robins 49 42 56
Eisenhower AMC 56 48 43
Martin ACH 53 59 61
Moncrief ACH 59 57 57
NH Beaufort 63 54 65
NH Charleston 37 58 59
NH Jacksonville 49 52 44
Out of Catchment Region 03 46 45 44
Winn ACH 61 54 46
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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 Prime Enrollees   Enrollees with Military PCM   Active Duty   All Users