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Prime Enrollees , Region 4
Customer Service
2002
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 50 49 48
Region 4 54 51 48
16th Med Gr-Hurlburt Field 40 45 50
325th Med Grp-Tyndall 47 61 55
42nd Med Grp-Maxwell 55 54 47
81st Med Grp-Keesler 56 66 56
96th Med Grp-Eglin 57 44 44
Fox AHC 50 51 47
Lyster ACH 58 42 31
NH Pensacola 49 52 51
Out of Catchment Region 04 59 50 47
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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