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Prime Enrollees , Region 5
Customer Service
2002
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 50 49 48
Region 5 46 46 40
375th Med Grp-Scott 42 32 33
74th Med Grp-Wright-Patt 43 58 48
Blanchfield ACH 51 50 49
Ireland ACH 58 56 42
NH Great Lakes 56 58 37
Out of Catchment Region 05 38 36 35
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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