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Prime Enrollees , Region 6
2002 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 74 77 90 89 57 83 59 68 72 73 87
CONUS MHS 73 66 70 87 86 49 79 49 56 63 65 84
Region 6 74 67 69 87 86 53 84 51 57 62 67 84
12th Med Grp-Randolph 75 73 67 86 85 53 81 52 61 72 67 91
2nd Med Grp-Barksdale 74 71 68 87 84 57 79 48 55 58 71 90
314th Med Grp-Little Rock 75 70 75 92 86 51 84 50 58 65 63 88
59th Med Wing-Lackland 76 72 66 90 85 56 86 56 61 60 71 87
72nd Med Grp-Tinker 72 68 69 86 86 49 77 45 53 64 60 87
7th Med Grp-Dyess 79 77 81 92 91 58 87 57 61 71 68 86
82nd Med Grp-Sheppard 77 79 72 88 89 56 78 57 63 67 62 88
Bayne-Jones ACH 75 69 74 86 88 68 89 51 59 58 67 79
Brooke AMC 74 67 69 86 85 50 72 56 59 65 69 89
Darnall ACH 71 65 67 85 85 49 85 50 54 60 62 77
NH Corpus Christi 74 69 68 87 87 53 82 48 56 68 65 87
Out of Catchment Region 06 74 59 70 90 88 54 87 47 57 60 71 84
Reynolds ACH 69 62 62 76 80 52 85 43 47 65 62 83
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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