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Prime Enrollees , Region 6
Customer Service
2002
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 50 49 48
Region 6 56 54 50
12th Med Grp-Randolph 56 51 52
2nd Med Grp-Barksdale 55 59 57
314th Med Grp-Little Rock 47 55 51
59th Med Wing-Lackland 60 61 48
72nd Med Grp-Tinker 46 54 48
7th Med Grp-Dyess 51 63 58
82nd Med Grp-Sheppard 51 57 61
Bayne-Jones ACH 61 74 70
Brooke AMC 62 51 38
Darnall ACH 59 43 46
NH Corpus Christi 56 52 50
Out of Catchment Region 06 58 53 52
Reynolds ACH 52 60 44
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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