Prime Enrollees , Customer Service , Region 7/8


Prime Enrollees , Region 7/8 Customer Service 2002
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	54	59	58
CONUS MHS	50	49	48
Region 7/8	46	54	51
10th Med Grp-USAF Academy	44	51	49
22nd Med Grp-McConnell	57	59	61
28th Med Grp-Ellsworth	22	60	34
341st Med Grp-Malmstrom	43	50	54
355th Med Gr-Davis Monthan	50	52	53
366th Med Gr-Mountain Home	45	62	46
377th Med Grp-Kirtland	52	53	56
509th Med Grp-Whiteman	*******	58	56
55th Med Grp-Offutt	48	48	42
56th Med Grp-Luke	49	56	53
75th Med Grp-Hill	50	63	55
90th Med Grp-F.E. Warren	47	47	47
99th Med Grp-O'Callaghan	43	62	52
Evans ACH	39	50	51
Irwin ACH	44	60	56
L. Wood ACH	56	58	55
Munson AHC	52	68	50
Out of Catchment Region 08	41	48	41
R W Bliss AHC	55	57	59
William Beaumont AMC	52	47	49
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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