Enrollees with Military PCM , 2002 Composite Scores, All Regions


Enrollees with Military PCM , All Regions 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	72	67	69	86	85	49	78	49	55	64	65	84
Region 1	72	67	70	87	87	41	73	44	55	64	67	87
Region 2	68	61	64	83	83	46	75	44	49	60	64	82
Region 3	72	67	67	84	84	52	80	50	53	64	64	84
Region 4	73	67	71	88	86	50	79	50	57	68	63	85
Region 5	72	66	71	88	86	47	71	48	58	66	69	82
Region 6	73	68	68	87	86	52	82	50	57	63	65	84
Region 7/8	74	68	72	87	86	50	81	49	56	63	66	86
Region 9	73	68	68	85	86	57	78	52	54	67	64	82
Region 10	75	73	71	88	86	46	84	55	58	64	65	86
Region 11	74	69	68	90	85	52	85	52	58	62	61	85
Region 12	76	73	72	89	87	56	87	56	57	65	65	85
Europe	72	67	70	87	85	52	83	48	53	61	62	84
Asia	71	69	71	90	88	56	64	44	54	58	59	84
Latin America	68	52	58	83	92	29	58	40	66	70	68	86
Alaska	72	69	70	86	86	55	75	47	57	63	63	85
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users