Enrollees with Military PCM , 2002 Composite Scores, Region 11


Enrollees with Military PCM , Region 11 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	72	67	69	86	85	49	78	49	55	64	65	84
Region 11	74	69	68	90	85	52	85	52	58	62	61	85
92nd Med Grp-Fairchild	76	72	75	90	88	55	86	56	62	61	63	88
Madigan AMC	72	68	63	87	84	51	90	53	54	60	58	84
NH Bremerton	76	72	71	93	89	56	83	50	59	66	64	84
NH Oak Harbor	71	68	73	88	80	54	67	46	54	66	61	85
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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