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Enrollees with Military PCM , Region 11 Customer Service 2002 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 59 | 58 |
| CONUS MHS | 50 | 49 | 48 |
| Region 11 | 51 | 53 | 53 |
| 92nd Med Grp-Fairchild | 52 | 61 | 52 |
| Madigan AMC | 50 | 47 | 55 |
| NH Bremerton | 53 | 61 | 54 |
| NH Oak Harbor | 53 | 57 | 52 |
| Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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