Enrollees with Military PCM , 2002 Composite Scores, Europe


Enrollees with Military PCM , Europe 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	72	67	69	86	85	49	78	49	55	64	65	84
Europe	72	67	70	87	85	52	83	48	53	61	62	84
48th Med Grp-Lakenheath	74	74	72	89	86	60	72	48	55	54	72	87
52nd Med Grp-Spangdahlem	77	74	78	92	91	58	81	55	61	65	60	87
86th Med Grp-Ramstein	76	71	75	91	89	57	81	53	61	56	69	88
Heidelberg MEDDAC	70	63	68	86	82	47	85	46	45	61	64	84
Landstuhl Regional MedCen	70	67	67	83	82	48	83	46	47	56	60	83
Wuerzburg MEDDAC	73	64	66	86	85	54	100	46	54	67	56	80
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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