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Enrollees with Military PCM , Europe Customer Service 2002 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 59 | 58 |
| CONUS MHS | 50 | 49 | 48 |
| Europe | 47 | 54 | 55 |
| 48th Med Grp-Lakenheath | *** | 61 | 58 |
| 52nd Med Grp-Spangdahlem | 53 | 60 | 61 |
| 86th Med Grp-Ramstein | 61 | 56 | 53 |
| Heidelberg MEDDAC | 43 | 53 | 44 |
| Landstuhl Regional MedCen | 43 | 50 | 51 |
| Wuerzburg MEDDAC | 47 | *** | 65 |
| Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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