Enrollees with Military PCM , 2002 Composite Scores, Region 2


Enrollees with Military PCM , Region 2 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	72	67	69	86	85	49	78	49	55	64	65	84
Region 2	68	61	64	83	83	46	75	44	49	60	64	82
1st Med Grp-Langley	69	64	64	84	84	51	66	48	50	56	69	85
4th Med Gr-Seymour Johnson	69	62	59	85	81	49	76	42	50	51	72	86
McDonald ACH	67	61	60	76	80	49	*******	43	47	67	64	79
NH Camp Lejeune	68	63	69	84	84	42	69	42	50	62	62	78
NH Cherry Point	68	60	61	82	83	43	76	44	49	64	60	86
NMC Portsmouth	68	61	60	85	83	47	78	43	46	64	60	81
Womack AMC	68	58	69	81	82	47	69	49	52	57	69	81
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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