Enrollees with Military PCM , 2002 Composite Scores, Region 5


Enrollees with Military PCM , Region 5 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	72	67	69	86	85	49	78	49	55	64	65	84
Region 5	72	66	71	88	86	47	71	48	58	66	69	82
375th Med Grp-Scott	71	67	73	88	84	36	69	48	58	57	62	88
74th Med Grp-Wright-Patt	74	69	73	89	87	49	76	51	61	57	73	88
Blanchfield ACH	71	64	67	83	81	51	72	46	58	75	72	77
Ireland ACH	72	66	68	85	87	53	71	54	58	61	66	86
NH Great Lakes	71	68	67	90	85	49	64	47	55	73	63	80
Out of Catchment Region 05	74	66	81	93	92	*******	73	45	57	72	*******	72
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users