Enrollees with Military PCM , Customer Service , Region 7/8


Enrollees with Military PCM , Region 7/8 Customer Service 2002
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	54	59	58
CONUS MHS	50	49	48
Region 7/8	46	53	51
10th Med Grp-USAF Academy	43	50	50
22nd Med Grp-McConnell	56	58	60
28th Med Grp-Ellsworth	22	59	33
341st Med Grp-Malmstrom	43	49	53
355th Med Gr-Davis Monthan	49	52	52
366th Med Gr-Mountain Home	46	63	46
377th Med Grp-Kirtland	51	52	55
509th Med Grp-Whiteman	*******	57	55
55th Med Grp-Offutt	52	45	38
56th Med Grp-Luke	48	58	54
75th Med Grp-Hill	50	63	55
90th Med Grp-F.E. Warren	46	46	47
99th Med Grp-O'Callaghan	43	63	55
Evans ACH	41	50	50
Irwin ACH	42	58	54
L. Wood ACH	57	58	55
Munson AHC	51	67	49
Out of Catchment Region 08	*******	*******	*******
R W Bliss AHC	54	56	58
William Beaumont AMC	53	49	52
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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