Enrollees with Military PCM , 2002 Composite Scores, Region 9


Enrollees with Military PCM , Region 9 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	72	67	69	86	85	49	78	49	55	64	65	84
Region 9	73	68	68	85	86	57	78	52	54	67	64	82
30th Med Grp-Vandenberg	75	72	72	87	87	62	86	54	58	55	66	88
61st Med Squad-Los Angeles	73	65	63	82	90	39	70	55	64	71	71	87
95th Med Grp-Edwards	76	66	70	94	89	54	87	51	54	67	68	89
NH Camp Pendleton	73	67	71	85	85	56	78	54	59	67	63	80
NH Twentynine Palms	74	65	70	89	87	60	93	52	51	60	70	75
NMC San Diego	73	70	67	84	87	58	76	52	53	73	64	83
Weed ACH	71	68	70	86	83	62	84	45	48	63	59	77
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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