Enrollees with Military PCM , 2002 Composite Scores, Region 10


Enrollees with Military PCM , Region 10 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	72	67	69	86	85	49	78	49	55	64	65	84
Region 10	75	73	71	88	86	46	84	55	58	64	65	86
60th Med Grp-Travis	72	71	69	86	84	46	*******	52	55	64	61	87
NH LeMoore	79	78	79	92	94	57	82	65	64	70	63	82
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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