Enrollees with Civilian PCM , 2002 Composite Scores, All Regions


Enrollees with Civilian PCM , All Regions 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	76	62	75	90	87	49	82	51	60	60	67	87
Region 1	74	65	78	93	88	39	70	49	56	63	57	87
Region 2	67	53	69	88	83	33	74	42	49	44	50	81
Region 3	78	64	76	87	86	47	87	59	64	61	76	89
Region 4	79	67	75	91	89	57	83	55	74	68	67	88
Region 5	68	56	76	89	84	36	66	26	46	50	58	88
Region 6	78	62	77	89	87	62	87	57	60	61	74	84
Region 7/8	74	58	74	90	86	54	87	47	52	55	64	83
Region 9	78	62	75	92	86	54	90	56	63	68	65	88
Region 10	75	57	71	89	89	49	78	56	63	58	73	86
Region 11	79	74	85	91	93	57	79	50	63	62	*******	90
Region 12	74	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	76
Europe	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
Asia	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
Latin America	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
Alaska	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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