Standard/Extra Users , 2002 Composite Scores, All Regions


Standard/Extra Users , All Regions 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	78	76	79	91	89	45	81	43	68	71	70	83
Region 1	77	78	81	92	90	36	79	38	68	77	59	79
Region 2	80	81	79	92	91	42	81	45	72	75	74	83
Region 3	78	76	78	91	87	47	84	50	62	63	70	88
Region 4	82	74	80	90	92	47	86	50	74	78	77	88
Region 5	81	82	82	93	91	47	80	41	76	73	80	82
Region 6	75	70	78	87	87	46	83	38	61	68	63	79
Region 7/8	77	72	80	92	90	44	75	37	67	66	70	85
Region 9	80	74	75	90	89	60	92	46	63	81	68	84
Region 10	73	65	68	85	78	*******	*******	49	51	56	*******	92
Region 11	83	80	82	93	92	57	80	41	68	78	86	90
Region 12	80	*******	*******	92	93	*******	*******	57	65	*******	*******	80
Europe	76	73	73	96	91	*******	76	43	63	67	54	84
Asia	70	57	58	93	94	*******	*******	19	53	*******	58	71
Latin America	80	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	97
Alaska	78	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	83
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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