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Standard/Extra Users , All Regions
Courteous and Helpful Office Staff
2002
  Courteous and Respectful Helpful
Benchmark 93 87
CONUS MHS 93 89
Region 1 95 90
Region 2 94 90
Region 3 93 89
Region 4 92 89
Region 5 94 91
Region 6 90 84
Region 7/8 94 90
Region 9 93 86
Region 10 87 83
Region 11 96 91
Region 12 92 92
Europe 97 95
Asia 94 92
Latin America *** ***
Alaska *** ***
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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