Standard/Extra Users , Customer Service , All Regions


Standard/Extra Users , All Regions Customer Service 2002
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	54	59	58
CONUS MHS	39	49	47
Region 1	31	38	39
Region 2	46	38	41
Region 3	37	54	49
Region 4	39	53	47
Region 5	40	51	50
Region 6	36	55	46
Region 7/8	34	49	50
Region 9	54	56	70
Region 10	*******	55	*******
Region 11	63	62	48
Region 12	*******	*******	*******
Europe	61	*******	*******
Asia	*******	*******	*******
Latin America	*******	*******	*******
Alaska	*******	*******	*******
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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