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Active Duty , All Regions
Customer Service
2002
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 46 43 46
Region 1 41 33 41
Region 2 46 39 43
Region 3 50 47 48
Region 4 47 44 45
Region 5 41 48 38
Region 6 51 45 49
Region 7/8 44 46 47
Region 9 50 49 58
Region 10 39 49 42
Region 11 41 42 47
Region 12 47 48 52
Europe 47 47 52
Asia 54 49 51
Latin America *** 18 ***
Alaska 49 54 53
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
Active Duty   Active Duty Dependents   Retirees and Dependents   All Users