Active Duty , Customer Service , Region 1


Active Duty , Region 1 Customer Service 2002
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	54	59	58
CONUS MHS	46	43	46
Region 1	41	33	41
305th Med Grp-McGuire	49	34	41
436th Med Grp-Dover	49	44	36
66th Med Grp-Hanscom	33	10	17
89th Med Grp-Andrews	*******	31	31
Dewitt ACH	42	41	51
Guthrie AHC	42	39	55
Keller ACH	*******	15	*******
Kimbrough ACC-Ft Meade	43	29	40
NACC Groton	41	46	43
NACC Newport	*******	33	54
NACC Portsmouth NH	*******	46	39
NMCL Quantico	30	20	47
NNMC Bethesda	47	33	37
Out of Catchment Region 01	*******	34	*******
Walter Reed AMC	26	23	38
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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