Active Duty , Customer Service , Region 7/8


Active Duty , Region 7/8 Customer Service 2002
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	54	59	58
CONUS MHS	46	43	46
Region 7/8	44	46	47
10th Med Grp-USAF Academy	28	45	48
22nd Med Grp-McConnell	43	50	62
28th Med Grp-Ellsworth	*******	56	14
341st Med Grp-Malmstrom	*******	*******	*******
355th Med Gr-Davis Monthan	51	44	50
366th Med Gr-Mountain Home	*******	58	38
377th Med Grp-Kirtland	46	44	45
509th Med Grp-Whiteman	*******	*******	*******
55th Med Grp-Offutt	*******	44	39
56th Med Grp-Luke	*******	45	39
75th Med Grp-Hill	54	58	48
90th Med Grp-F.E. Warren	*******	41	46
99th Med Grp-O'Callaghan	*******	*******	*******
Evans ACH	*******	50	45
Irwin ACH	*******	44	54
L. Wood ACH	*******	*******	58
Munson AHC	48	57	44
Out of Catchment Region 08	47	39	*******
R W Bliss AHC	46	46	62
William Beaumont AMC	*******	*******	*******
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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