Retirees and Dependents , 2002 Composite Scores, All Regions


Retirees and Dependents , All Regions 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	80	73	77	91	89	52	83	53	66	69	70	87
Region 1	78	74	77	93	89	43	78	45	65	73	63	84
Region 2	79	74	76	91	88	48	82	50	66	68	72	85
Region 3	79	73	76	91	88	51	86	55	64	63	73	88
Region 4	83	73	80	92	90	56	86	58	73	76	71	89
Region 5	78	74	79	93	89	46	76	44	67	67	73	86
Region 6	79	71	77	89	88	55	86	54	65	69	69	86
Region 7/8	79	72	78	92	89	53	81	52	66	66	69	86
Region 9	82	73	77	92	90	67	88	57	65	76	71	87
Region 10	79	70	74	91	88	57	84	56	62	63	73	86
Region 11	83	77	78	93	92	60	88	58	68	72	74	90
Region 12	82	76	75	90	89	58	81	72	73	69	74	89
Europe	79	74	75	95	87	52	*******	45	67	73	59	87
Asia	72	60	58	94	94	*******	*******	22	55	*******	58	73
Latin America	81	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	97
Alaska	84	79	78	90	94	57	84	59	82	77	81	85
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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