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Retirees and Dependents , All Regions Customer Service 2002 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 59 | 58 |
| CONUS MHS | 50 | 55 | 51 |
| Region 1 | 46 | 44 | 38 |
| Region 2 | 52 | 46 | 47 |
| Region 3 | 45 | 54 | 55 |
| Region 4 | 54 | 62 | 51 |
| Region 5 | 43 | 50 | 46 |
| Region 6 | 55 | 60 | 50 |
| Region 7/8 | 46 | 60 | 54 |
| Region 9 | 63 | 72 | 65 |
| Region 10 | 59 | 58 | 53 |
| Region 11 | 57 | 68 | 57 |
| Region 12 | 59 | 44 | 71 |
| Europe | 45 | *** | *** |
| Asia | *** | *** | *** |
| Latin America | *** | *** | *** |
| Alaska | 56 | 60 | 54 |
| Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | |||