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Retirees and Dependents , All Regions Claims Processing 2002 |
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| Claims Handled in a Reasonable Time | Claims Handled Correctly | |
| Benchmark | 81 | 85 |
| CONUS MHS | 81 | 85 |
| Region 1 | 76 | 79 |
| Region 2 | 83 | 82 |
| Region 3 | 84 | 89 |
| Region 4 | 82 | 90 |
| Region 5 | 74 | 77 |
| Region 6 | 84 | 88 |
| Region 7/8 | 79 | 83 |
| Region 9 | 87 | 88 |
| Region 10 | 84 | 84 |
| Region 11 | 89 | 86 |
| Region 12 | 81 | 81 |
| Europe | *** | *** |
| Asia | *** | *** |
| Latin America | *** | *** |
| Alaska | 81 | 87 |
| Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | ||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||