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All Users , All Regions
2002 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 74 77 90 89 57 83 59 68 72 73 87
CONUS MHS 73 68 71 87 86 48 80 48 57 65 66 84
Region 1 73 69 73 89 88 40 74 42 58 67 65 85
Region 2 71 65 68 86 84 45 78 44 53 63 65 81
Region 3 73 68 70 85 85 50 83 50 55 62 67 85
Region 4 76 68 74 89 88 50 82 51 63 70 67 86
Region 5 73 68 74 89 86 43 72 42 59 65 69 82
Region 6 74 68 71 87 86 52 84 49 58 64 67 83
Region 7/8 74 69 74 88 87 49 79 48 59 64 67 85
Region 9 74 68 70 86 86 58 84 51 56 71 65 82
Region 10 74 69 70 88 87 50 82 53 58 62 68 86
Region 11 75 71 72 90 88 54 82 51 60 64 65 86
Region 12 76 73 72 89 88 54 81 55 57 66 66 85
Europe 73 69 70 88 85 53 83 47 53 61 61 84
Asia 71 69 71 90 89 52 62 42 54 67 59 82
Latin America 70 62 64 88 94 33 46 45 60 77 63 85
Alaska 73 70 70 87 86 55 75 47 59 65 64 84
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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