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All Users , All Regions
Customer Service
2002
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 48 49 47
Region 1 43 38 39
Region 2 49 42 44
Region 3 48 50 51
Region 4 50 52 47
Region 5 42 47 41
Region 6 53 54 48
Region 7/8 44 54 50
Region 9 56 60 59
Region 10 51 53 45
Region 11 54 56 52
Region 12 49 56 56
Europe 49 54 57
Asia 49 57 48
Latin America 34 38 27
Alaska 53 58 52
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
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