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All Users , Region 1
2002 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 74 77 90 89 57 83 59 68 72 73 87
CONUS MHS 73 68 71 87 86 48 80 48 57 65 66 84
Region 1 73 69 73 89 88 40 74 42 58 67 65 85
305th Med Grp-McGuire 72 68 65 87 89 44 74 40 57 68 70 86
436th Med Grp-Dover 74 70 70 90 87 49 81 45 56 61 74 85
66th Med Grp-Hanscom 67 62 64 86 85 31 63 36 53 58 59 86
89th Med Grp-Andrews 72 68 66 87 85 41 70 46 56 64 71 88
Dewitt ACH 72 65 69 88 85 43 75 45 56 68 67 86
Guthrie AHC 73 69 72 88 85 49 78 45 56 65 71 81
Keller ACH 69 63 69 87 86 35 63 45 53 64 60 80
Kimbrough ACC-Ft Meade 72 66 67 87 87 43 73 41 52 63 67 91
NACC Groton 75 74 76 91 93 48 78 41 56 62 70 87
NACC Newport 74 71 72 88 89 47 59 45 61 73 68 89
NACC Portsmouth NH 76 71 78 93 91 44 87 44 60 57 71 83
NMCL Quantico 66 60 60 83 84 35 62 36 50 61 57 84
NNMC Bethesda 73 69 71 88 89 40 68 46 58 66 70 89
Out of Catchment Region 01 75 73 84 93 91 39 77 42 65 69 57 81
Walter Reed AMC 70 66 64 81 85 34 74 38 52 70 65 90
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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