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All Users , Region 1
Customer Service
2002
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 54 59 58
CONUS MHS 48 49 47
Region 1 43 38 39
305th Med Grp-McGuire 50 43 39
436th Med Grp-Dover 57 45 44
66th Med Grp-Hanscom 39 26 27
89th Med Grp-Andrews 46 39 37
Dewitt ACH 46 41 41
Guthrie AHC 47 48 51
Keller ACH 39 29 38
Kimbrough ACC-Ft Meade 47 42 40
NACC Groton 49 48 46
NACC Newport 51 37 52
NACC Portsmouth NH 39 49 44
NMCL Quantico 36 26 44
NNMC Bethesda 43 37 40
Out of Catchment Region 01 43 38 37
Walter Reed AMC 36 31 36
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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