All Users , 2002 Composite Scores, Region 11


All Users , Region 11 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	73	68	71	87	86	48	80	48	57	65	66	84
Region 11	75	71	72	90	88	54	82	51	60	64	65	86
92nd Med Grp-Fairchild	78	74	77	91	89	57	84	58	63	64	64	88
Madigan AMC	73	67	64	87	85	52	89	52	55	59	59	83
NH Bremerton	76	73	71	92	90	52	77	51	63	70	66	85
NH Oak Harbor	73	70	76	90	83	54	69	47	58	65	63	84
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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