All Users , 2002 Composite Scores, Europe


All Users , Europe 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	73	68	71	87	86	48	80	48	57	65	66	84
Europe	73	69	70	88	85	53	83	47	53	61	61	84
48th Med Grp-Lakenheath	75	75	72	91	87	59	76	47	57	54	73	87
52nd Med Grp-Spangdahlem	78	76	79	93	91	61	82	56	64	65	58	88
86th Med Grp-Ramstein	76	72	75	91	89	56	80	52	60	56	68	89
Heidelberg MEDDAC	71	65	68	88	83	47	86	43	47	62	62	83
Landstuhl Regional MedCen	70	66	68	85	83	47	80	44	46	56	62	83
Wuerzburg MEDDAC	73	67	66	85	85	57	98	46	55	66	58	80
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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