All Users , 2002 Composite Scores, Asia


All Users , Asia 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	73	68	71	87	86	48	80	48	57	65	66	84
Asia	71	69	71	90	89	52	62	42	54	67	59	82
121st Gen Hosp-Seoul	70	66	70	85	86	62	67	42	45	69	54	78
18th Med Grp-Kadena AB	78	78	74	89	91	61	*******	53	65	65	67	87
374th Med Grp-Yokota AB	75	75	78	91	91	*******	*******	53	67	50	58	85
51st Med Grp-Osan AB	72	69	71	93	89	49	67	41	55	64	51	87
NH Guam-Agana	79	76	76	94	91	57	*******	58	63	80	66	86
NH Okinawa	74	72	72	91	89	44	*******	43	58	59	61	86
NH Yokosuka	71	65	67	87	87	48	*******	40	50	55	62	84
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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