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All Users , Region 2 Customer Service 2002 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 54 | 59 | 58 |
| CONUS MHS | 48 | 49 | 47 |
| Region 2 | 49 | 42 | 44 |
| 1st Med Grp-Langley | 52 | 45 | 47 |
| 4th Med Gr-Seymour Johnson | 58 | 51 | 44 |
| McDonald ACH | 54 | 49 | 48 |
| NH Camp Lejeune | 45 | 41 | 49 |
| NH Cherry Point | 39 | 44 | 50 |
| NMC Portsmouth | 52 | 44 | 40 |
| Womack AMC | 51 | 41 | 47 |
| Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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