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All Users , Region 3
2002 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 74 77 90 89 57 83 59 68 72 73 87
CONUS MHS 73 68 71 87 86 48 80 48 57 65 66 84
Region 3 73 68 70 85 85 50 83 50 55 62 67 85
20th Med Grp-Shaw 69 65 64 85 83 50 78 40 49 54 57 88
45th Med Grp-Patrick 77 70 74 90 86 57 83 57 58 66 69 93
6th Med Grp-MacDill 72 66 72 87 84 49 82 51 53 56 55 89
78th Med Grp-Robins 74 69 65 89 88 48 80 47 57 64 71 86
Eisenhower AMC 69 62 60 79 84 52 79 46 54 61 59 84
Martin ACH 72 67 65 80 85 59 84 48 50 63 70 78
Moncrief ACH 75 73 75 85 82 55 87 54 56 71 62 82
NH Beaufort 76 70 75 87 88 60 81 57 55 67 80 80
NH Charleston 73 69 74 85 87 47 85 43 51 71 65 82
NH Jacksonville 73 70 72 85 83 50 76 49 57 61 67 86
Out of Catchment Region 03 76 70 76 90 86 45 86 50 59 60 73 89
Winn ACH 71 65 60 82 84 53 78 50 53 70 69 78
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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