All Users , 2002 Composite Scores, Region 7/8


All Users , Region 7/8 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	73	68	71	87	86	48	80	48	57	65	66	84
Region 7/8	74	69	74	88	87	49	79	48	59	64	67	85
10th Med Grp-USAF Academy	74	65	70	88	86	45	80	49	60	67	68	85
22nd Med Grp-McConnell	79	74	79	93	91	58	90	56	62	65	63	89
28th Med Grp-Ellsworth	77	71	73	89	91	41	86	48	60	73	80	89
341st Med Grp-Malmstrom	75	75	82	88	85	51	75	54	54	54	75	89
355th Med Gr-Davis Monthan	77	74	74	90	90	53	85	53	61	64	66	87
366th Med Gr-Mountain Home	76	73	76	89	90	50	79	45	60	66	69	85
377th Med Grp-Kirtland	77	72	73	89	88	53	81	57	62	69	72	90
509th Med Grp-Whiteman	77	77	70	94	88	54	81	52	55	69	75	84
55th Med Grp-Offutt	75	73	75	89	87	48	78	48	58	66	77	85
56th Med Grp-Luke	71	67	73	85	81	52	78	48	54	54	64	84
75th Med Grp-Hill	77	71	79	91	90	57	85	49	63	60	74	84
90th Med Grp-F.E. Warren	72	68	71	88	88	47	76	46	52	47	72	88
99th Med Grp-O'Callaghan	75	74	72	88	85	55	81	53	58	64	69	86
Evans ACH	71	67	70	80	84	48	74	49	52	59	64	86
Irwin ACH	71	64	71	88	82	54	82	45	48	54	72	79
L. Wood ACH	76	75	76	88	91	58	74	51	57	71	68	84
Munson AHC	79	74	78	91	91	57	76	56	67	72	64	89
Out of Catchment Region 08	75	72	79	92	90	47	78	39	65	70	60	83
R W Bliss AHC	71	64	72	83	82	57	89	49	47	58	59	83
William Beaumont AMC	69	56	64	79	80	53	79	43	52	67	64	86
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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