All Users , 2002 Composite Scores, Region 9


All Users , Region 9 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	73	68	71	87	86	48	80	48	57	65	66	84
Region 9	74	68	70	86	86	58	84	51	56	71	65	82
30th Med Grp-Vandenberg	74	72	71	85	85	61	86	52	57	55	63	87
61st Med Squad-Los Angeles	75	67	64	83	91	40	73	57	68	74	72	87
95th Med Grp-Edwards	76	67	70	93	90	54	88	49	55	69	67	88
NH Camp Pendleton	74	67	71	86	85	59	82	53	59	70	65	80
NH Twentynine Palms	74	66	73	90	86	60	92	50	51	64	68	76
NMC San Diego	74	70	69	83	86	57	80	51	54	72	65	82
Weed ACH	74	69	73	88	85	64	89	48	50	66	65	78
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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