All Users , 2002 Composite Scores, Region 10


All Users , Region 10 2002 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	74	77	90	89	57	83	59	68	72	73	87
CONUS MHS	73	68	71	87	86	48	80	48	57	65	66	84
Region 10	74	69	70	88	87	50	82	53	58	62	68	86
60th Med Grp-Travis	73	70	70	88	86	48	80	51	55	61	65	86
NH LeMoore	80	76	78	92	94	59	84	66	64	71	64	82
Source: 2002 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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